🚚 Shipping Policy (AyurSehat)
Effective Date: 05-01-2025
Legal Entity: Ayurnex One (GST/FSSAI Registered) operating the brand AyurSehat (“AyurSehat”, “we”, “our”, “us”).
This Shipping Policy explains how AyurSehat (“we”, “our”, “us”) processes, ships, and delivers orders placed on our website. By placing an order, you agree to the terms below.
📦 1) Order Processing Time
- Orders are usually processed within 1–2 business days after confirmation (excluding Sundays and public holidays).
- During high-demand periods (sales, festivals), processing may take longer.
- If an item is out of stock or needs verification, we may contact you before dispatch.
🚛 2) Shipping & Delivery Timelines
- Estimated delivery timelines depend on your location and courier service.
- Typical delivery time: 2–7 business days after dispatch.
- Remote/extended areas may take additional time.
Note: Delivery timelines are estimates and may vary due to courier delays, weather, strikes, or other factors beyond our control.
📍 3) Delivery Areas
- We deliver to most serviceable pincodes in India.
- If your pincode is not serviceable, you will be informed at checkout or by our support team.
💰 4) Shipping Charges
- Shipping charges (if applicable) are shown at checkout before payment.
- We may offer free shipping on orders above a certain value as displayed on the website (e.g., “Free shipping above Rs. 999”).
- Shipping offers can change without prior notice.
📮 5) Address & Contact Details
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- Please enter the complete and correct delivery address, landmark (if any), and active phone number.
- Incorrect or incomplete details may cause delivery failure, delays, or return-to-origin (RTO).
- AyurSehat is not responsible for delays caused by incorrect customer information.
🧾 6) Order Tracking
- Once dispatched, we may share tracking details via SMS/WhatsApp/email (where available).
- Tracking updates depend on the courier partner and may take a few hours to appear.
📦 7) Delivery Attempt & Failed Delivery
- Courier partners usually attempt delivery 1–3 times.
- If you are unavailable, the courier may reschedule or hold the package for a limited period.
- If delivery fails and the parcel is returned (RTO), you may be charged for re-shipping (if applicable).
💵 8) Cash on Delivery (COD)
- COD availability depends on your pincode, order value, and courier partner rules.
- Please keep the exact amount ready at delivery to avoid delays.
- For repeated COD refusals, we may restrict COD on future orders.
🥫 9) Packaging & Product Safety
- We pack products securely to reduce damage during transit.
- For food products, packaging may include protective material to maintain product quality.
✅ 10) Damaged / Missing / Wrong Items (At Delivery)
- If the package looks tampered/damaged, please record an unboxing video and take clear photos.
- If you receive a wrong or missing item, contact us within 24–48 hours of delivery with order details and evidence.
- We may offer a replacement/refund based on verification and our Return Policy.
🧊 11) Perishable / Temperature-Sensitive Items
- Some food products may be sensitive to heat/cold and require proper storage after delivery.
- Please follow label instructions (refrigeration, sealing, etc.) immediately after receiving the order.
- Quality issues caused by improper storage after delivery are not covered.
⏸️ 12) Order Cancellation Before Dispatch
- You may request cancellation before dispatch by contacting support.
- Once the order is dispatched, cancellation may not be possible. In that case, Return Policy rules apply.
⚠️ 13) Delays Beyond Our Control
AyurSehat is not responsible for delays caused by courier issues, natural events, government restrictions, strikes, or any events beyond our control. However, we will assist you with tracking and support.
📩 14) Contact Us
For shipping queries, please contact:
- Business Name: AyurSehat
- Email: support@ayursehat.com
- Phone/WhatsApp: 9913953560
- Address: Diwanpara raod Bhavnagar