1. Shipping Methods: We offer a variety of shipping options to ensure that you receive your order in a timely manner. You can choose from standard shipping, expedited shipping, and express shipping at checkout.
2. Processing Time: Orders are typically processed within 1-3 business days. You will receive a confirmation email once your order has been shipped, including tracking information.
3. Shipping Rates: Shipping costs are calculated at checkout based on the destination and the weight of the items in your order. We occasionally offer free shipping promotions; please check our website for current offers.
4. Delivery Times: Delivery times vary depending on the shipping method chosen:
5. International Shipping: We ship internationally. Please note that customs fees and import duties may apply, and these are the responsibility of the customer.
6. Order Tracking: Once your order has shipped, you will receive an email with tracking information to monitor the status of your delivery.
7. Issues with Shipping: If you experience any issues with your shipment, such as delays or lost packages, please contact our customer service team for assistance.
1. Eligibility for Refunds: To be eligible for a refund, items must be returned within 30 days of the purchase date. Products must be unused, in their original packaging, and with all tags attached.
2. Non-Refundable Items: Certain items are non-refundable, including:
3. Return Process: To initiate a return, please follow these steps:
4. Refund Processing: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
5. Exchange Policy: If you wish to exchange an item for a different size or color, please contact our customer service team for assistance. Exchanges are subject to product availability.
6. Shipping Costs for Returns: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent). In that case, we will cover the return shipping costs.
7. Contact Us: For any questions regarding shipping or refunds, please contact our customer service team at [insert contact information].