🔄 Return & Refund Policy (AyurSehat)
Effective Date: 05-01-2025
Legal Entity: Ayurnex One (GST/FSSAI Registered) operating the brand AyurSehat (“AyurSehat”, “we”, “our”, “us”).
This Return & Refund Policy explains how AyurSehat (“we”, “our”, “us”) handles returns, replacements, and refunds for food and health-supporting products purchased from our website.
✅ 1) Eligibility for Return / Replacement
You may request a return/replacement/refund if:
- 📦 You received a damaged product.
- ❌ You received a wrong item.
- 🔢 You received an item with missing quantity (missing items in the package).
- ⛔ The package was tampered at delivery.
⏱️ 2) Return Request Time Limit
- Return/replacement requests must be raised within 24–48 hours of delivery.
- Requests raised after this period may not be accepted.
🍽️ 3) Food & Consumable Items (Important)
- For hygiene and safety reasons, opened or consumed food items are generally not eligible for return.
- Sealed/unopened items may be eligible only in cases of damage, wrong item, missing item, or quality issue verified by us.
- Products marked as “non-returnable” on the product page (if any) are not eligible for return.
📹 4) Unboxing Video / Proof Required
To process your request quickly, please keep the following ready:
- 📹 Unboxing video from opening the sealed parcel to showing the product.
- 📸 Clear photos of the product, outer box, inner packaging, and label (batch/expiry/brand label).
- 🧾 Order ID / Invoice details.
Note: Without proof, we may not be able to approve a return/refund request.
🔁 5) Replacement Process
- If eligible and stock is available, we will ship a replacement.
- If the item is out of stock, we may offer a refund or alternative solution.
- Replacement dispatch timeline depends on verification and availability.
💰 6) Refund Process
- If your refund is approved, it will be processed to your original payment method (or as per our support team's guidance).
- Refund processing time typically: 3–10 business days (depending on bank/payment gateway).
- Shipping charges (if any) may be non-refundable unless the issue is due to our error (wrong/damaged/missing item).
🚫 7) Cases Where Return/Refund May Be Rejected
- Request raised after the allowed time window.
- No unboxing video / insufficient proof.
- Product is opened/used/consumed (except verified issues).
- Damage due to incorrect storage after delivery (e.g., not refrigerating when required).
- Minor packaging variations by the brand/manufacturer that do not affect product quality.
🏷️ 8) Quality, Taste, & Personal Preference
- Refunds for taste preference or personal dislike are generally not applicable.
- If you believe there is a genuine quality issue (spoiled/expired), contact us immediately with proof for verification.
📍 9) Return Pickup / Return Shipping
- In some cases, we may arrange a pickup (if serviceable) or ask you to ship the product back.
- Return shipping instructions will be shared by our support team after verification.
- Do not send products back without confirmation from our support team.
📩 10) Contact Us
To request a return/refund or for any help, contact:
- Business Name: AyurSehat
- Email: support@ayursehat.com
- Phone/WhatsApp: 9913953560
- Address: Diwanpara raod Bhavnagar